Returns

How am I able to return a product?

• For detailed information about our return process and guaranty conditions please click here.
• To send a product back to us, please use our return papers. You will get them from our client service. Please click here to write an e-mail to our client service.
• You are allowed to send the products back within 14 days after receiving our them. Please be aware that we will only accept returns for goods 
• have all required documentation requested in return process
• are in their original package with all labels attached
• are not damaged and
• are well packed.

What do I do, if I received a damaged article?

• If you receive a damaged article, please inform us about it as soon as possible.
• We will contact the supplier to figure out if it is a warranty case. After we get an answer from our supplier we will inform you on an ASAP basis. 
  
   

What shall I do if I receive the wrong product?

• If you receive any wrong product, please inform our client service by e-mail info.int@TennisPlanet.com, so that we can send the correct replacement as soon as possible .

What do I have to pay for a return?

• If you are a consumer you have to pay € 12.50 for a return.